Frequently asked questions
How do I purchase؟
Choose a product, check its details, select Buy now or use the cart, and enter your contact details and payment method. Creating an account is optional.
What payment methods are available؟
Use a transfer method enabled by the admin, or wallet credit when signed in. Transfer proof does not confirm payment receipt; the admin reviews it first.
How do I track my order؟
Keep your private link, or your order number and tracking key. Do not share the key with others.
When is delivery؟
Delivery depends on the product type and details. Automatic products are delivered after payment confirmation when stock is available; manual products are delivered after preparation.
How do I renew a subscription؟
Use the renew button on your subscription or tracking page. A renewal is a new purchase and can be paid from your wallet.
How do I top up my wallet؟
In your account, select Top up wallet, choose a transfer method and submit proof, then wait for admin review. Fawry code wallet top-ups are not available.
What does the Fawry service do؟
Ask the admin to pay a code FawryPay manually. The code value, fee and total or quote appear before payment. Fulfilment proof and the invoice appear after confirmation.
What if there is a problem؟
Contact support with your order number and check the product refund policy and warranty.